FAQ

All the received orders will be dispatched within 2 working days.

We offer two shipping services within the United States:
Standard Shipping = 5 - 12 Day Ground Shipping
Expedited Shipping = 4 - 8 Day Express Shipping

• All shipping methods are subject to seasonal changes or delays. For more details, please see our shipping page: https://freevane.com/policies/shipping-policy

Yes. We provide free shipment for orders above 49.9 USD in areas we sell.

We provide you a 30 days return and exchange period.

To be eligible for a return, your item must be in the same condition that you received it.

To save your time and reach our support quickly, please check details here:
https://freevane.com/policies/refund-policy

We Believe in What We Build!
All of our branded products are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the practical and reasonably expected lifetime of the product.

We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at support@freevane.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.

After your order has shipped, you will receive an automated email with tracking information. Please note, it can take 24 hours for the tracking to become active. You can also track your package before it ships under “Track My Order.”

Yes. We shipped to Canada, Australia, European countries, Asia countries and so on. Please insert your address in checkout page to check if we can ship to your address.

We collect and remit sales tax as applicable by state and local laws, based on the ship to address of your order.

Lost: In the event that your order is lost during transit, please reach out to our customer support team at support@freevane.com with your order number and any relevant details. We will support you settle down it!

Damaged or Wrong delivery: We understand the disappointment of receiving a damaged or wrong package. In such instances, please report to our customer support team at support@freevane.com within 48 hours of receiving the order and include photos of the damaged or wrong items and package.

Occasionally, due to high demand, certain items may be noted as out of stock. If the product you're looking for is unavailable, don’t worry! Simply click the 'Get notified' button on the product page, and we'll send you an email as soon as it’s back in stock. In the meantime, you can explore similar products or check our upcoming restock dates if available. We recommend signing up quickly, as popular items tend to sell out fast once restocked. If you have any questions or need help finding an alternative, feel free to reach out to our support team!

"3K is the tow size—3,000 filaments per fiber bundle." - kind of carbon fiber. Many trekking poles use a 3K woven outer over unidirectional (UD) layers for balanced performance.

Carbon offers excellent stiffness-to-weight and damping. Aluminum can bend rather than crack. Choose based on terrain, weight goals, and how hard you are on gear.

If speed and repeated clipping matter, auto-lock wins. If budget and simplicity matter more, screwgate is fine—just be diligent about locking.

No. Use a locking carabiner for belay/rappel and any human-support connection. However, for hang on heavy items, such as backpacks, ropes, and equipment, are very reliable.

Yes—when used correctly, 25 kN major-axis exceeds typical requirements. Training and correct setup matter more than “bigger number chasing.”

The gate acts like a brace. Open the brace and the frame flexes, dropping strength.

You don’t “need” both, but UIAA alongside EN is a strong signal of quality and international acceptance.